Delete your RootRifs Ops account and associated data

You can delete your free RootRifs Ops account directly in the application or request deletion by email if you can no longer access your account.

How to request deletion

1. Sign in to RootRifs Ops.
2. Open Settings → Profile.
3. In the “Delete account” section, select “Delete account”.
4. Confirm deletion with your password. The deletion cannot be undone.

If you can no longer sign in, send your request from the address registered with your account to root@rootrifs.de. Include the account email address; we may request proof of identity for security.

Data that is deleted

The following data associated with your account or a personal team used only by you is deleted or permanently disassociated from you:

• Account data such as your name, email address, password hash, login sessions, passkeys, two-factor data, API access and personal settings.
• Team memberships, invitations, roles, favourites and personal display and sorting preferences.
• Client and contact data in a personal team used only by you.
• Monitoring data for that personal team, including systems, checks, metrics, incidents, agent and integration links, and notification and delivery data.
• Push data such as registered devices, push tokens, device settings and push messages associated with your account.

Data belonging to shared teams, clients and monitored systems is not deleted in full where other team members still need it. Your membership, personal settings and direct association are removed; required history is anonymised where possible.

Data that is retained

RootRifs Ops is currently provided entirely free of charge. Account use therefore does not normally generate invoice or payment data.

• Invoices and accounting records relevant under tax or commercial law, where any exist: 8 years; annual financial statements and comparable documents: 10 years.
• Business and contract correspondence where subject to a statutory retention obligation: 6 years.
• Evidence needed to establish, exercise or defend legal claims: until the proceedings end or, as a rule, until the standard limitation period of 3 years from the end of the relevant year expires.

Retained data is restricted, used only for the applicable legal purpose and deleted when the retention period expires. If no such obligation applies, no account, client, monitoring or push data is retained for these purposes.

Processing time and contact

Deletion from a signed-in account is initiated immediately. We usually process email requests within 7 business days and no later than one month after receipt and successful identity verification. We will inform you if a legally permitted extension is required. Contact root@rootrifs.de with any questions.